Help Center (FAQ)

Welcome to Deart Istanbul Customer Service.

Below you will find answers to the most frequently asked questions regarding orders, payments, shipping, returns, and product care. If you need further assistance, please contact us at info@deartistanbul.com.

Orders and Payments

How can I place my order?
Select the product you want, add it to your cart, proceed to the payment page, and complete your purchase using the available payment methods.

What payment methods do you accept?
We accept secure online payment methods, including credit and debit cards, available on the payment page. Available options may vary depending on your location.

Is it safe to shop on your website?
Yes. All payments are processed through secure, encrypted systems. We do not store or have access to your card information.

Transport

When will my order be shipped?
Orders are carefully prepared and packaged before shipping. Estimated shipping times are listed on our Shipping and Delivery page.

Do you do international shipping?
Yes, we ship to certain international destinations. Shipping costs and estimated delivery times are calculated on the payment page.

Do I need to pay customs duties or fees?
Depending on the country of destination, customs duties, import taxes, or local charges may apply. Unless otherwise stated, these charges are the responsibility of the customer.

Returns and Exchanges

Can I return or exchange my order?
For detailed information regarding eligibility, timelines, and procedures, please see our Returns and Exchanges page.