Dear Istanbul products are handcrafted and carefully packaged with premium protective materials to help protect delicate surfaces during shipping. Orders are prepared within 1-2 business days. Shipping options, fees, and the most accurate estimated delivery times will be displayed at checkout, based on your destination. Following shipment, estimated delivery times are typically 1-2 business days within Turkey, 1-3 business days to the United States, the United Kingdom, and Canada, and 2-5 business days to the UAE, Saudi Arabia, Qatar, Kuwait, Egypt, Bahrain, Jordan, and Lebanon. International shipments may be subject to customs duties and local taxes assessed by local authorities, and unless otherwise stated, these taxes are the responsibility of the customer. Please ensure your shipping address and contact information are correct. If updates are needed, please email info@deartistanbul.com as soon as possible. Please contact us at [email address]. If you receive your package damaged, please take photos and email them to us within 48 hours so we can assist you as soon as possible.

We want you to love your Dear Istanbul product. Where applicable, you can request a return within 14 days of delivery, provided the product is returned unused, undamaged, and in its original packaging. All returns must be requested via email before the product is shipped. To initiate your request, please email info@deartistanbul.com Please contact us at [email address]. Once your request is approved, we will share the return address and step-by-step instructions with you. Once your return request is approved and return instructions are issued, return shipping costs will be covered by us. If your order arrives damaged or incorrect, please send an email with clear photos of the product and packaging within 48 hours of delivery. Once your return has been received and approved, your refund will be processed via your original payment method. Refund times may vary depending on your bank or payment provider.

24/7 Live Support — We're Always Here for You Our support team is available 24/7 via live chat and email to assist you whenever you need it. Whether you have a question about a product, need help with your order, or want personalized guidance, we're here to provide fast, clear, and reliable support. You can reach us anytime at info@deartistanbul.com.

Shopify Payment Protection. All your payments are processed through Shopify’s official secure payment infrastructure using advanced encryption and trusted global security standards. Your card information is protected, your transactions are secure, and you can shop safely using major credit cards and supported digital wallets.

High Quality Products Hand-Selected, Durable and Long-Lasting Design We carefully select superior quality products, many handcrafted, to offer long-lasting quality, elegant aesthetics and true value. For our delicate decorative products, we apply strict quality control and comprehensive protective packaging standards to ensure each piece arrives in perfect condition.

Always Shop Safely If your order arrives damaged or incorrect, we will resolve the issue quickly with a replacement or refund in accordance with our delivery and return policies. For prompt assistance, please contact us within 48 hours of delivery, attaching clear photos of the product and packaging. Your satisfaction and peace of mind are always our priority.