Deart İstanbul
Venüs Vazo Şaraplık – El Yapımı Tasarım Dekoratif Obje (27 cm)
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Shipping Policy
Shipping and Delivery
Dear Istanbul products are handmade and carefully packaged to protect delicate surfaces during shipping. Shipping options, fees, and estimated delivery times will be shown at checkout, depending on your destination.
Processing Time (Order Preparation)
All orders are prepared within 1-2 business days.
Estimated Delivery Times (After Shipment)
Delivery times vary depending on the destination and carrier. The estimates below include delivery time only (processing time is not included):
Türkiye: 1-2 business days
United States: 1-3 business days
United Kingdom: 1-3 business days
Canada: 1-3 business days
UAE, Saudi Arabia, Qatar, Kuwait, Egypt, Bahrain, Jordan, Lebanon: 2-5 business days
Shipping Costs
Shipping costs are calculated at checkout. Any current promotions or thresholds will also be displayed at checkout.
Customs Duties and Taxes
International shipments may be subject to customs duties and local taxes. These charges are assessed by local authorities and are the responsibility of the customer unless otherwise stated.
Address Accuracy
Please ensure your shipping address and contact information are correct. If an address update is necessary, please contact us at info@deartistanbul.com as soon as possible.
Damaged Packages
If your package appears damaged upon delivery, please take photos and contact us within 48 hours at info@deartistanbul.com so we can assist you quickly.
Güvenli ve Güvenilir Ödemeler
Shopify Payments Protection. All of your payments are processed through Shopify's official secure payment infrastructure, using advanced encryption and globally trusted security standards. Your card details are protected, your transactions are safe, and you can shop with confidence using major credit cards and supported digital wallets.
İade ve Değişim
Returns and Exchanges
We want you to love your Dear Istanbul product. If you need to request a return or exchange, please review our policy below.
Right of Withdrawal (Where Applicable)
You can request a refund within 14 days of delivery, provided the product is returned unused, undamaged, and in its original packaging.
Return Request Required
All returns must be requested via email before the product is shipped back. To initiate your return request, please contact info@deartistanbul.com. Once your request is approved, we will send you the return address and step-by-step instructions.
Return Conditions
Products must be returned in their original packaging, in the same condition as when they were received.
Products showing signs of use, damage, or incomplete packaging may not be eligible for return.
Return Shipping Fees
We do not charge our customers any return shipping fees. Once your return request is approved and return instructions are shared, the return shipping cost will be covered by us.
Damaged or Incorrect Products
If your order arrives damaged or incorrect, please send an email to info@deartistanbul.com within 48 hours of delivery, including clear photos of the product and packaging.
Refund
Once your return is received and approved, your refund will be processed via your original payment method. Processing times may vary depending on your bank/payment provider.
Venüs Vazo Şaraplık – El Yapımı Tasarım Dekoratif Obje (27 cm)
En Çok Satan Ürünlerimiz
Neden Dea’rt İstanbul
Dea'rt Istanbul'daki her parça, tasarımcı Derya Kurdoğlu'nun ruhunu, düşüncelerini ve sanatsal dünyasını yansıtıyor. Titiz el işçiliği ve birinci sınıf malzemelerle üretilen her tasarım, mekanınıza zarafet, karakter ve duygusal derinlik katıyor. Birinci sınıf koruyucu ambalaj, hızlı dünya çapında teslimat ve 7/24 destek ile Derya Kurdoğlu'nun yaratıcı sürecinden evinize kadar sorunsuz bir yolculuk sağlıyoruz.
